Frequently Asked Questions
Everything you need to know about shopping luxury resale.
How do you ensure the authenticity of your items?
Every item at Roundabout Resale Couture undergoes a rigorous multi-point inspection by our in-house experts to ensure 100% authenticity before being listed.
What is the condition of the luxury items sold?
We curate high-end designer pieces ranging from 'New with Tags' to 'Gently Loved.' Detailed condition reports and high-resolution photos are provided for every product.
What is your return policy for designer couture?
Due to the unique nature of consigned luxury goods, all sales are final. We encourage customers to review measurements and descriptions carefully before purchasing.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping times vary by location.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Please note that customs duties and taxes are the responsibility of the buyer.
How can I sell my designer items with Roundabout?
We accept high-end designer labels for consignment. You can contact our team via our 'Consign With Us' page to start the evaluation process for your luxury wardrobe.